退款政策
Refund Policy
Returns
We have a 14-day return policy, which means you have 14 days after successfully receiving your item to request a return.
We do not offer free returns.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, contact us at tangh5117@gmail.com. Returns must be approved before you send them back.
Approved returns must be shipped to the following address:
Building 3, 1st Floor, Pingchuan International, No. 1569 Liuqing Road, Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China
Postal code: 322000
No. 1569 Liuqing Road, Houzhai Subdistrict, Yiwu, Jinhua, Zhejiang, China
WhatsApp: a13007361456
Email: tangh5117@gmail.com
Items returned without prior approval will not be accepted.
Return Shipping, Duties, Taxes, and Fees
We do not offer free returns.
Customers are solely responsible for any and all costs associated with a return, including but not limited to return shipping, customs duties, import taxes, VAT, brokerage fees, customs clearance fees, storage fees, handling fees, and any other charges imposed by a carrier, customs authority, or government agency.
If we incur any such costs as a result of a return, we reserve the right to deduct those amounts from any eligible refund or require reimbursement before processing the return or refund.
Customers are responsible for ensuring that returned goods are properly declared and shipped to minimize unnecessary customs charges. Refusing to pay duties, taxes, or fees associated with a return does not entitle the customer to a refund.
We are not obligated to pay any duties, import taxes, customs clearance fees, or other fees associated with a return. If such fees are charged and we choose not to pay them, the goods may be refused, abandoned, returned, or destroyed. In that case, the customer assumes full responsibility for any resulting loss and is not entitled to a refund, replacement, store credit, compensation, or reimbursement.
Delivery, Failure to Collect, and Customer Responsibility
Customers are responsible for ensuring that they successfully receive their shipment.
A shipment is not considered undelivered if it:
· Was sent to the correct address;
· Was subject to a delivery attempt by the carrier; or
· Was held at a courier pickup point because the recipient was unavailable;
and the customer failed to collect it, respond, or coordinate delivery.
Failure to receive or collect a shipment after a delivery attempt, notification, or carrier instruction makes the customer ineligible for a refund or payment dispute.
Any loss, return, destruction, or disposal of a shipment resulting from the customer’s failure to collect it, refusal to accept it, or lack of response is the customer’s responsibility.
Shipping Delays and Lost Packages
A shipping delay does not mean that an order is lost.
Refunds will be issued only when our shipping agent or courier officially confirms that an order is lost. We actively monitor all shipments to ensure successful delivery.
Damages and Issues
Please inspect your order as soon as you receive it.
If your order is defective, damaged, incomplete, or incorrect, you must contact us within a reasonable time after delivery so we can assess the issue.
To assess any damage or discrepancy, customers must provide clear, unedited, high-resolution photos and/or videos that:
· Clearly show the damaged, defective, or incorrect items;
· Clearly show the exact quantity affected; and
· Leave no ambiguity or uncertainty about the condition or quantity of the affected products.
Customers are responsible for accurately identifying and counting damaged or incorrect items. We will not accept general claims such as “the entire order was damaged” without clear visual evidence to support them.
Claims without sufficient visual evidence, or where the quantity affected cannot be clearly verified, will not be accepted.
If a claim is approved, any refund or replacement will be limited strictly to the items confirmed to be damaged or incorrect, and will not cover the entire order.
Exchanges
To receive a replacement, return the original item (subject to approval) and place a new order.
European Union — 14-Day Cooling-Off Period
Under EU consumer protection laws, customers with orders shipped to the EU may cancel or return their order within 14 days of receipt. Returned items must meet the same eligibility requirements listed above.
Refund Processing
Once your return is approved, your refund will be issued to your original payment method within 10 business days after inspection. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, please contact us at tangh5117@gmail.com